Summary

Under the direction of the Human Resources Director; you will be the face and voice of Seubert & Associates, Inc. You will be responsible for handling the front-line office activities of the Agency. To include: Receptionist duties, assisting departments with billing and Notices of Cancellation, processing mail, and coordinating office operations and supplies. You will also have the opportunity to explore other departments within the organization with the goal to obtain your insurance license and transition into a service role within one year.

Essential Duties and Responsibilities

Include the following; other duties may be assigned:

• Answer incoming telephone calls; determine the purpose of callers and forward calls to appropriate personnel or department
• Answer questions about Seubert and provide callers with our address, directions, and other information
• Meet the minimum Agency standards for telephone activity such as efficiency at answering incoming calls, I.E., a three-ring minimum for calls that are connected but unanswered
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Receive, open, sort and route mail to proper Agency personnel. Run all outgoing mail through postage machine and take to Post Office at the end of the day
• Maintain office supplies and ensure the workplace is well-stocked and functional. Communicate with Lead Administrative Operations Coordinator when supplies are low or need to be reordered
• Assist departments with all other workflow-related tasks as required

Qualifications

Drivers License Required

Bachelor's Degree Required

Required Skills/Abilities

To perform the job successfully, an individual should demonstrate the following skills and abilities:

• Communication: ability to convey information clearly and effectively to clients, teammates, and leadership, both orally and in writing

• Risk Management: ability to identify, assess, and manage risks in a strategic and timely manner to minimize negative outcomes

• Accountability: ability to take responsibility for both actions and outcomes, personally and professionally

• Resilience: ability to cope with and navigate setbacks and maintain performance under pressure; ability to adapt to organizational changes

• Teamwork: ability to collaborate with both internal teammates and external clients achieve a common goal

• Technology: general knowledge of basic computer applications and software with the ability to quickly learn new technology as needed; applicants and software include but are not limited to Microsoft Office Suite and Adobe

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), to enable them to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and speak or hear. The employee must occasionally lift and/or move up to 10 pounds. Some positions may require the ability to drive a vehicle. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment:

Seubert believes in a work-life alignment. Understanding the importance of balance between professional and personal lives, our policies advocate for a health work-life alignment that allows employees to achieve success. Dependent on position, our employees are offered a hybrid schedule with three (3) days in-office and two (2) days remote with the understanding that this privilege may change at any time. Reasonable accommodations may be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), to enable them to perform the essential functions of the job.